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Privacy Policy for Your neraca4d Account

Our Privacy Policy explains how neraca4d handles the details connected with your account, device access and wallet activity.

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neraca4d Privacy Policy for Your neraca4d Account
CONTACT ROUTES

How to Ask About Your Privacy

A direct support path helps you act on this Privacy Policy without searching through account screens. When you contact us, include the account phone number or email connected with your request, but never send a password or wallet PIN. Our team can explain a data record, help with an access request and check whether a DANA or QRIS reference is attached to the right account. If you are in Jakarta or elsewhere in Indonesia, use the same online support route; eligibility and access depend on local law.

Team online

Privacy questions

Use the support chat linked from your account when you want to ask what data we hold, why a record is needed or which part of this Privacy Policy applies to your request.

Account corrections

Send the account phone number and the field you want corrected. We may ask for Account Verification details before changing information so another person cannot alter your profile.

Payment records

For a wallet or transfer question, share the transaction reference and method, such as OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI. Do not include passwords or wallet PINs.

DATA PRACTICES

How We Handle Account Privacy

We keep this Privacy Policy practical by connecting each data use to an account task you can recognise.

Account security

We use account identifiers, login events and Account Verification results to protect access.

Payment matching

DANA, OVO, GoPay and QRIS references help us connect a payment status with the right account.

Device records

When you open the lobby on mobile, tablet or desktop, we may record browser type, operating system, session time and…

Cookie controls

Cookies can keep a session active, remember selected settings and help us detect unusual access.

Retention periods

We retain account, payment and security records only for the period needed for the stated service purpose, account protection, dispute…

Change requests

To request access, correction or deletion, contact support with enough detail to locate your account.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the account and payment questions you are most likely to have before opening or continuing an account with neraca4d. They explain what we collect, how mobile access works, how wallet references are used and how to request a change. If your situation is not covered, support can route the question to the appropriate privacy contact.

It covers account details, Account Verification records, device and browser signals, cookie activity, support messages, payment references and security events. It explains why we use each category, how we protect access, how long records may remain and how you can request access or correction.

Account Verification helps us confirm that the person requesting account access or a change is the account holder. We may compare submitted details with account records and security signals. We use the result for access protection and required checks where local law permits.

Yes. The Privacy Policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS. We use those references to match a request to your account and investigate a status issue. We do not need your wallet password or PIN for that purpose.

When you access the account from a phone, we may record browser type, operating system, session timing, language settings and security signals. These records help us keep login checks working and diagnose a lobby access problem. They do not give us access to private files on your device.

Contact support through the account support chat and describe the record you want to access or correct. Include your account phone number or email, but not a password or wallet PIN. We may verify your identity first, then explain the action, timing or any legal restriction.

Retention depends on the type of record and its purpose. Account access, payment matching, security events and dispute records can have different periods. We remove or restrict records when the relevant purpose ends, unless a longer period is required where local law permits.

Yes. Cookies can support a login session, remember settings and help identify unusual access. Your browser controls let you block or remove them, but some account functions may then require repeated login or may not work as expected. Support can explain a cookie-related access issue.

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